Shipping policy

Shipping Policy
Last Updated: February 16th, 2025

Thank you for choosing The Artisan Shop and Studio. We take great care in preparing and shipping your order, and we strive to ensure a smooth delivery process. Please review our shipping policy below:

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days of purchase. Please note that custom orders or personalized items may require additional processing time.
  • Order Confirmation: Once your order is confirmed, you will receive an email notification with an estimated shipping timeframe.

Shipping Methods & Delivery

  • Domestic Shipping (United States):

    • Standard Shipping: Estimated delivery is 5-7 business days after dispatch.
    • Expedited Shipping: Faster shipping options are available during checkout at an additional cost.

  • International Shipping:

    • We ship worldwide! Estimated delivery times vary by destination.
    • Customs & Duties: International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the recipient.

  • P.O. Boxes:

    • Please note that some shipping carriers do not deliver to P.O. boxes. Please provide a physical address for smooth delivery.

Shipping Charges

  • Calculation: Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Promotions: We occasionally offer free shipping promotions. Please refer to the checkout page for details.

Order Tracking

  • Tracking Information: Once your order ships, you will receive a shipping confirmation email with tracking details so you can follow its progress.
  • Delays: While we work with reliable carriers, delivery delays may occur due to weather, carrier issues, or other unforeseen circumstances. If your order hasn’t arrived within the estimated timeframe, please contact us at hello@blackcanyonenvironmental.com for assistance.

Lost or Damaged Packages

  • Notification: If you receive a damaged item or believe your package was lost, please contact us within 7 days of receiving your order.
  • Resolution: We will work with you and the carrier to resolve the issue promptly.

If you have any questions or need further assistance regarding our shipping policy, please contact us at hello@blackcanyonenvironmental.com. Thank you for supporting our artisanal creations!